Telephone and email support: Monday–Friday, 9:00–18:00 Eastern Time. Replies may take up to one business day.
Cancel your subscription: in the app (You → Cancel subscription) or at sparkwell.win/account. Charges appear on your statement as SPARKWELL.
Contact form
Frequently asked questions
SPARKWELL.
Bossa Ventures LLC, operator of Sparkwell.
The price of the plan you chose, shown at checkout: charged on the day you subscribe and again every 1, 3 or 6 months on the same date until you cancel. You renew at the price you subscribed at.
In the app, open You → Cancel subscription and confirm (two taps), or go to sparkwell.win/account. Access continues until the end of the period you paid for.
No.
Within 30 days of any charge you get a full refund, no reason required. Request it in the app (You → Subscription → Request a refund) or email billing@bossa-ventures.com.
Email support@bossa-ventures.com with the email you used at checkout. We will fix your access or refund you.
Email support@bossa-ventures.com or billing@bossa-ventures.com, call +55 (46) 99928-4789 (Monday–Friday, 9:00–18:00 Eastern Time), or use the contact form on this page.
Write to privacy@bossa-ventures.com from the email on your account. We reply within 30 days.
No. Sparkwell offers general information and family routines for parents. It does not diagnose or treat ADHD or any other condition. Talk to a qualified professional about your child's health or medication.