Refund Policy

Sparkwell · Effective 1 October 2026

1. Who this applies to

Sparkwell is operated by Bossa Ventures LLC, a limited liability company registered in the State of Wyoming, United States, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166.

2. The refund window

If you are not satisfied, contact us within 30 days of a charge and we will refund that charge in full. This applies to first charges and to renewals alike.

3. Renewals you did not intend

If an automatic renewal was charged and you had not used the product in that period, contact us and we will refund it, including after the 30-day window. We would rather refund than have you dispute the charge with your bank.

4. How to request a refund

Inside the app: You → Subscription → Request a refund. Or email billing@bossa-ventures.com from the address on your account (or use the Support page). Tell us the date and amount, or forward the receipt. We reply within one business day and process approved refunds the day we confirm.

5. How the money reaches you

Refunds go to the original payment method. Funds typically appear within 5–10 business days, depending on your bank. Access ends when the refund is issued.

6. Before you dispute a charge

Please contact us first. Charges appear as SPARKWELL. We can identify and refund a charge in minutes; a bank dispute takes weeks.

7. Your statutory rights

This policy is in addition to any rights you have under the consumer law of your country, including statutory withdrawal rights. Nothing here limits them.

8. Contact

billing@bossa-ventures.com · support@bossa-ventures.com · +55 (46) 99928-4789 (Monday–Friday, 9:00–18:00 Eastern Time).